Shipping, Returns & Information

Upgrade: Express
We ship with Royal Mail Tracked 24 or Amazon Logistics Next Day Delivery. Please keep an eye out as packages might be delivered by Amazon.

Please remember, our Express service does not mean the parcel will be delivered the next day after the order is placed. It will only be delivered next day once we have dispatched it. We have seen most packages deliver next day, but this is not guaranteed.

Sometimes Royal Mail face delivery delays. This can be around bank holidays, peak shipping periods such as Christmas & New year and recently during national pandemics.

Once we have dispatched the items, we are unable to speed up delivery and delays are unfortunately out of our control.

If your items are more than 5 working days delayed please contact us and we will do our best to investigate.

Please note: We are currently not shipping internationally, but in case this changes, the following applies:

Import duties, taxes and any other charges are not included in the price and is the buyer’s responsibility. These charges are set by the destination country. Please check with your local customs office directly prior to placing the order.

If the duty isn't paid and items are returned to us, we can refund the order, minus shipping fees. Personalised items are not refundable.

We truly hope you love your new purchase. On the off chance that you want to return it, please email us with your order number and name within 14 days of delivery. Please note that buyers are responsible for any return postage costs, and refunds will be processed on receiving the item in the original condition.

We are unable to refund personalised items or products purchased on sale.

Once we receive your products, we will refund you the full cost of your product, minus any delivery cost.

If you believe your item is damaged or faulty, please refer to our 'Damaged/Faulty Products' section below, as our process is varied for this.

Shipping

Returns & Refunds

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